Tech support FAQs Cape Town residents ask most often—answered simply and clearly. Whether you’re booking your first visit or wondering about data privacy, you’ll find the answers here. We’ve built this page from real questions we hear every week, so you can feel confident, informed, and in control of your tech experience.
These tech support FAQs Cape Town clients ask most are designed to help you make informed decisions.
We offer both. Most problems are solved faster and more comfortably with an in-home visit, but remote support is also available for certain quick fixes.
We’re a hyper-local business with deep community roots. You’ll never deal with a stranger from a call center—we’re part of your neighborhood, and your trust is our priority.
We help with slow computers, pop-ups, viruses, email issues, Wi-Fi problems, system crashes, and more. If your computer’s not behaving, chances are we’ve seen it—and solved it—before.
Our goal is to fix it right the first time. But if something returns unexpectedly, we’re just a call away—and we stand by our work.
Absolutely. We explain everything in plain English, not tech jargon, so you always feel in control and never feel silly for asking a question.
We prioritize local clients and respond quickly, usually within 1–2 hours. For urgent issues, remote support may be available even sooner.
Yes. If we can’t solve your issue, you won’t be charged for that visit.
That’s exactly why we started this business—to provide the kind of clear, honest, and respectful service most tech support lacks.
Yes. We work transparently and with your full consent. You’re welcome to watch every step, and we’ll never access personal files without your permission.
We mainly help home users, retirees, and remote workers—but many of our clients also run small home-based businesses and rely on us to keep things running smoothly.
Yes. We serve the Northern Suburbs and Blaauwberg Coast, including Durbanville, Bellville, Table View, Ridgeworth, Bloubergstrand, and Melkbosstrand.
Absolutely. We specialize in speeding up sluggish laptops and desktops with tune-ups, upgrades, and troubleshooting.
Our call-out fee is R750, which includes the first hour of service. After that, it’s R250 per 30 minutes. Remote support is also available at R250 per 30 minutes.
Most home support visits last 1 to 2 hours, depending on the issue. We’ll let you know upfront if something may take longer.
Yes. We can help you migrate data, install software, optimize your home office for productivity, and make sure everything runs smoothly from day one.
We serve the Northern Suburbs and Blaauwberg Coast, including Ridgeworth, Durbanville, Bellville, Table View, Bloubergstrand and Melkbosstrand.
Yes. For transparency and trust, we only provide on-site support when someone is present.
We operate weekdays during business hours, with flexible scheduling for urgent visits. Contact us directly for availability.
Yes. If your computer is already infected, we safely remove malware, pop-ups, and hidden threats so it runs clean and secure. We also install protections, educate you on what to avoid, and give you tools to browse safely with confidence.
For extra peace of mind, we recommend using trusted tools like Bitdefender Total Security to protect your data after support sessions.
Yes. We work with desktops, laptops, and even assist with Wi-Fi, printers, and basic home network setups.
We focus on personal, local, jargon-free service that’s built around your comfort. No upsells, no scripts—just real help that works.
Easy. On mobile, tap “Call now to speak to support.” On desktop, click “Schedule my tech support visit.”
We offer transparent pricing with no surprise fees. For more info, visit our Pricing page or contact us for a quick quote.
Yes. We prioritize local clients and often provide same-day visits. For urgent issues, remote support may be available even faster.
Definitely. We can migrate your data, install software, and optimize your new computer or home office setup so you’re ready to go from day one.
No. We provide support for Windows PCs , along with help for laptops, Wi-Fi, and basic home networking. We will try to repair your Apple PC but we wont charge you if we are unsuccessful.
Have more questions not listed in our tech support FAQs Cape Town section? Reach out directly—we’re happy to help.
We update these tech support FAQs Cape Town clients rely on regularly, so you’re always getting the most current and helpful information.
Still exploring? Check our Pricing page or return to the Home page for more info about how we work.
Speed up your sluggish PC without calling for help. This quick-fix checklist gives you the exact steps to take when your computer slows down—even if you’re not tech-savvy.
