Computer Support Questions, Answered Clearly
Everything Cape Town clients commonly want to know before booking friendly onsite or remote computer support.
Quick Answers Before You Book
Choose a question below. Only one answer opens at a time, keeping the page quick and easy to scan.
Do you come to my house, or is support remote only?
We offer both. Most problems are easier and more comfortable to solve with an in-home visit, but remote support is also available for suitable issues.
How long does a typical visit take?
Most home support visits last one to two hours, depending on the issue. We explain the likely time and cost before work begins.
How do I know I can trust someone working on my computer at home?
You receive calm, transparent service from a local technician. We explain what we are doing, respect your home and privacy, and only access what is necessary.
Can you help me set up a new computer or home office?
Yes. We can migrate data, install software, optimise your setup and make sure your computer, printer, email and Wi-Fi work smoothly together.
What kinds of problems do you fix?
We help with slow computers, pop-ups, viruses, email issues, Wi-Fi problems, system crashes, software errors, upgrades, backups and everyday technology frustrations.
What areas do you service?
We focus on Cape Town and the Northern Suburbs, including Bellville, Durbanville, Brackenfell, Table View, Milnerton and surrounding areas. Regional visits can also be arranged.
What if the issue comes back after the visit?
The goal is to fix the underlying cause. If something returns unexpectedly, contact us and we will review what happened and agree on the most sensible next step.
Do I have to be home during the appointment?
For privacy and security, you or another trusted adult should be present during an onsite visit.
I am not tech-savvy. Will I understand what is going on?
Absolutely. Everything is explained in plain English, not technical jargon, so you remain informed and in control.
What are your support hours?
We operate on weekdays with flexible scheduling where possible. Urgent requests are assessed according to availability.
How fast can I get help if something goes wrong?
Local requests are prioritised and same-day support may be available. Remote assistance can sometimes resolve urgent problems even sooner.
Can you help with scams, viruses and pop-ups?
Yes. We remove malware, unwanted programs and browser pop-ups, check for hidden threats and recommend practical protection for the future.
Do you offer a no-fix, no-fee guarantee?
Yes. If we cannot solve the agreed issue, you will not be charged for that repair visit. Any exceptions or diagnostic work are explained before proceeding.
Do you support both PCs and laptops?
Yes. We support Windows desktops and laptops, as well as connected printers, Wi-Fi equipment and common home-office devices.
What if I have had bad experiences with tech people before?
That is exactly why Cape Town HomeTech exists: patient explanations, honest pricing and respect for your home, time and personal information.
What makes your service different from other IT support?
Personal, local and jargon-free support. You deal with one person who listens carefully and focuses on practical, long-term solutions.
Is my personal data safe while you are working on my device?
Yes. We work transparently and only access files or accounts that are necessary, with your permission.
How do I book an appointment?
Use the Schedule Support button, send a WhatsApp message, call directly or complete the website contact form.
What are your prices?
Pricing is explained clearly before work starts. Visit the Pricing page for current call-out information and estimated costs.
Can you set up my new computer and transfer my files?
Yes. We can migrate your data, install software, configure email and security, and optimise the new computer so it is ready to use.
Do you support both Windows and Apple computers?
Windows PCs are the main service focus. Basic help with Apple devices and mixed home networks may be available, but this is confirmed before booking.
Still have a question? Technology problems are rarely identical. Tell us what is happening and we will give you a clear, honest answer before you book.
Ask a Question →