Distance-based call-out fee
Your call-out fee is calculated using the driving distance from our office in Ridgeworth, Bellville. The zone cards provide a quick estimate, while the calculator gives you the personalised amount for your address.
Friendly, transparent pricing
Clear Call-out Pricing, Without Surprises
Know your estimated onsite support cost before you book.
Browse the four travel zones or
calculate your exact travel cost below.
Zone 1
Local
R850
Includes R100 travel
Under 15 km
Typical Areas
- Ridgeworth
- Bellville
- Durbanville
- Plattekloof
- Welgemoed
- Brackenfell
- Parow
Zone 2
Near Metro
R950
Includes R200 travel
15–25 km
Typical Areas
- Milnerton
- Table View
- Paarden Eiland
- Century City
- Edgemead
- Monte Vista
Zone 3
Core Metro
R1,150
Includes R400 travel
25–40 km
Typical Areas
- Cape Town CBD
- Tamboerskloof
- Sea Point
- Claremont
- Constantia
- Wynberg
Zone 4
Regional
R750 +
R8/km travel
Over 40 km
Typical Areas
- Melkbosstrand
- Paarl
- Stellenbosch
- Somerset West
- Outlying farms
Get Your Instant Call-out Quote
Travel zones are a helpful estimate. Enter your full address below and we’ll calculate your personalised call-out fee using the driving distance from our office.
Clear, transparent pricing
How Our Call-out Pricing Works
We keep pricing simple and transparent. Your estimated call-out fee is based on the driving distance from our Ridgeworth office, while the exact amount is confirmed by the calculator above before you book.
Travel and first hour included
Your quoted call-out price includes travel to your address, professional diagnosis, consultation and the first hour of onsite support. You know the starting cost before we arrive.
Fair ongoing billing
If more time is needed after the included first hour, additional onsite support is billed in 15-minute increments. We explain the options clearly before carrying out extra work.
Standard Terms
The following terms apply to normal onsite and remote support bookings.
- ✓ Minimum onsite charge: One hour, including travel and the first 60 minutes of labour.
- ✓ No Fix, No Fee: Applies where no meaningful diagnosis, solution or useful recommendation can be provided.
- ✓ Additional onsite time: Billed in 15-minute increments after the included first hour.
- ✓ Remote support: R375 per 30-minute session, with no travel fee.
- ✓ Distance calculation: Based on Google Maps driving distance from our Ridgeworth office.
- ✓ Parts and software: Any additional hardware, licences or third-party costs are quoted separately for approval.
No hidden surprises: If the work is likely to take longer or require additional
parts,
we will explain the options and obtain your approval before proceeding.
Practical help for home and small business
Ask About Your Issue →
Some of Our Services
From slow computers and Wi-Fi issues to software setup, malware removal and data protection, we provide clear, practical support without unnecessary jargon.
Slow Computer Optimisation
- ✓Speed up slow and unresponsive computers
- ✓Remove unnecessary startup programs and clutter
- ✓Improve everyday performance and stability
Install Microsoft Office
- ✓Install Word, Excel and related Microsoft apps
- ✓Configure accounts, licences and activation
- ✓Make sure everything opens and works correctly
Internet Security Setup
- ✓Install trusted antivirus and security software
- ✓Configure updates and protection settings
- ✓Help improve safer browsing and email protection
Virus & Malware Removal
- ✓Detect and remove viruses, spyware and malware
- ✓Eliminate intrusive pop-ups and suspicious software
- ✓Improve system security and reliability
Basic Wi-Fi & Router Setup
- ✓Set up and secure your home router
- ✓Connect computers, phones and smart devices
- ✓Reduce common Wi-Fi and signal problems
Computer & Printer Setup
- ✓Unpack and connect your new equipment
- ✓Install drivers, updates and essential settings
- ✓Test printing, scanning and everyday use
Hardware Repair & Upgrade
- ✓Diagnose failing or underperforming hardware
- ✓Upgrade RAM, storage and selected components
- ✓Extend the useful life of your computer
Email Setup & Troubleshooting
- ✓Set up email on computers, phones and tablets
- ✓Fix sending, receiving and password problems
- ✓Configure new and existing email accounts
Operating System Installation or Repair
- ✓Repair Windows crashes, errors and corrupted files
- ✓Reinstall the operating system when required
- ✓Restore a cleaner, more stable working system
Data Backup & Recovery
- ✓Back up important files, photos and documents
- ✓Recover deleted or inaccessible data where possible
- ✓Help reduce the risk of future data loss
Not sure which service you need?
Tell us what is happening and we will help identify the right next step before you book.
More than just a quick fix
What’s Included in Every Visit
Every onsite booking includes more than travel and technical time. You receive clear communication, professional guidance and practical support designed to help you make confident decisions.
Professional Diagnosis
We investigate the actual cause of the problem before recommending repairs, upgrades or replacement options.
Travel Included
Your quoted call-out price already includes travel to your address, so there are no separate travel surprises.
First Hour Included
Your booking includes the first hour of onsite support, giving us time to diagnose the issue and begin resolving it properly.
Clear Advice
We explain what we found, outline your options and help you understand the best next step without unnecessary jargon.
No Hidden Fees
If extra time, hardware or software is required, we explain the cost first and only continue after you approve it.
Friendly Local Support
You receive patient, practical help from a local Cape Town technician who understands everyday home and small-business technology needs.
Our Promise
If extra work is required beyond your quoted visit, we will explain the options clearly, confirm the cost and only continue with your approval.